We’re dedicated to provide our customers with an efficient and safe shipping experience.
Shipping Options
We provide shipping options to customers living in Indai as well as India, the United States and internationally. Shipping options and costs are calculated when you checkout, based on the shipping address as well as the selected shipping method.
Processing Time
We will process your order within 1-2 business days following the date of the order. Orders that are placed on weekends and holiday days will process on the following business day. If there is a delay or problems with your order we will inform you via email or by phone.
Delivery Time
Delivery times are contingent on the shipping address as well as the chosen shipping method. Estimated delivery dates are given at checkout based upon the delivery requirements of the shipping carrier. We do not promise delivery times and we are not responsible for delay caused by the shipping companies or customs.
Order Tracking
We offer tracking details on all purchases. We will send you an email with the tracking details when your order is shipped. You can monitor your order by login to the account you have created on our site.
Shipping Restrictions
Some products may be restricted from shipping to certain countries or regions. We will notify you if there are any restrictions on your order.
Shipping Damage
If your order is damaged during shipping, please contact us within 3 business days of receiving the order. We will work with the shipping carrier to resolve the issue and send you a replacement product if necessary.
If you have any questions about shipping and delivery, please contact us at admin@kiterocks.com